Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for the conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.

“Personal data” is any information relating to an identified or identifiable natural person.

Server log files

You can use our websites without submitting personal data. Every time our website is accessed, user data is transferred to us or our web hosts/IT service providers by your internet browser and stored in server log files. This stored data includes, for example, the name of the site called up, date and time of the request, the IP address, amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6(1) f) GDPR due to our legitimate interests in ensuring the smooth operation of our website as well as improving our services.

Contact

Responsible person

Contact us at any time. The contact details of the person responsible for data processing can be found in our legal notice.

Proactive contact of the customer by email 

If you make contact with us proactively via email, we shall collect your personal data (name, email address, message text) only to the extent provided by you. The purpose of the data processing is to handle and respond to your contact request. 

If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR. 

If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR. 

We will only use your email address to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.

Your data will be forwarded to the service provider “Groove” (see section “Groove” of this privacy policy) for customer relationship management (CRM) in the course of order processing. It will not be forwarded to other third parties.

Collection and processing when using the contact form  

When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact.

If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR. If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.

We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.

Your data will be forwarded to the service provider “Groove” (see section “Groove” of this privacy policy) for customer relationship management (CRM) in the course of order processing. It will not be forwarded to other third parties.

Groove

To process your requests via email or the contact form we are using the service “Groove” by Groove Networks, LLC. (2 Dearborn St. Newport, RI, United States of America, “Groove”). If you do not wish your data to be processed by Groove, we are offering alternative contact methods via telephone and post.

We are using Groove to process requests faster and more efficiently. In the case of a request via email, we are collecting and processing your data as described under section “Proactive contact of the customer by email” of this privacy policy. In the case of a request via the contact form, we are collecting and processing your data as described under section “Collection and processing when using the contact form” of this privacy policy. We have entered a data processing agreement with Groove.

The collected data may also be transmitted to the USA. This transmission of your data is conducted based on Standard Contractual Clauses according to Art. 46 (2) lit. c GDPR that we have entered into with Groove Networks, LLC.

You can find further information about the privacy policy of Groove at https://www.groovehq.com/our/privacy and https://www.groovehq.com/our/dpa 

Customer account / Orders

Customer account

When you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.

Collection, processing, and transfer of personal data in orders

When you submit an order we only collect and use your personal data insofar as this is necessary for the fulfillment and handling of your order as well as the processing of your queries. The provision of data is necessary for the conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of Article 6(1) b) GDPR and is required for the fulfillment of a contract with you. Your data is transferred here for example to the shipping companies and drop shipping providers, payment service providers, service providers for handling the order and IT service providers that you have selected. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.

Evaluations / Newsletter      

Data collection when you post a comment

When you comment on an article or a contribution, we collect your personal data (name, email address, comment text) only in the scope provided by you. The processing serves to allow you to comment and to display comments. By submitting the comment you agree to the processing of the transmitted data. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your personal data will then be deleted.

On publication of your comment, only the name you have entered will be published.

On submission of your comment, your IP address will also be saved in order to prevent misuse of the comment function and to ensure the security of our IT systems. By submitting the comment you agree to the processing of the transmitted data. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your IP address will then be deleted.

Use of your email address for mailing of newsletters

We use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. Your email address will then be removed from the distributor.

Your data will be forwarded to a service provider for email marketing in the course of order processing. It will not be forwarded to other third parties.

Use of your email address for mailing of direct marketing

We use your email address, which we obtained in the course of selling a good or service, for the electronic transmission of marketing for our own goods or services which are similar to those you have already purchased from us unless you have objected to this use. You must provide your email address in order to conclude a contract. Failure to provide it will prevent the conclusion of any contract. The processing will be carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in direct marketing. You can object to this use of your email address at any time by contacting us. You will find the contact details for exercising your right to object in our legal notice. You can also use the link provided in the marketing email. This will not involve any costs other than transmission costs at basic tariffs.

Customer reviews

Our website uses customer reviews. Following your order, we would like to ask you to evaluate and comment on your purchase with us. We will write to you for this purpose via email in processing the order.As part of this, your data is processed either with your consent or on the basis of our legitimate interests.
Processing is carried out on the basis of Article 6(1)(a) GDPR with your consent, insofar as you have expressly consented to the receipt of feedback requests. You can withdraw your consent at any time using the corresponding link in the email, without affecting the legality of the processing carried out with your consent up to the withdrawal. Your email address will then be removed from the distributor.
Processing is carried out without your express consent on the basis of Article 6(1)(f) GDPR due to our justified interest in truthful, verified evaluations of our services as part of direct advertising. For this purpose we send you a feedback request electronically for our own goods or services which you have already purchased from us. Emails are sent to the address that we obtained from you in the course of selling a good or service. The sending of feedback requests is subject to the provision that you have not objected to the use of your email address.
You can object to this at any time by notifying us. You will find the contact details for exercising your right to object in our imprint. You can also use the link provided in the feedback request. This will not involve any costs other than transmission costs at basic tariffs.

Payment service providers

Using PayPal

All PayPal transactions are covered by the PayPal Data Privacy Statement. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en

Use of Stripe

On our service, we are offering payments with a credit card. If you select this payment method, the transaction will be conducted by the Stripe Payments Europe Ltd., C/O A&L Goodbody, Ifsc, North Wall Quay, Dublin 1, IRELAND (“Stripe”). Only for the processing of the payment, and only if required, we will transfer your encrypted data based on Art. 6 (1) lit. b GDPR to Stripe. All Stripe transactions are covered by the Stripe Privacy Policy. You find this at https://stripe.com/privacy

Cookies

Our website uses cookies. Cookies are small text files that are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.

Cookies will be stored on your computer. You, therefore, have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies that have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website. Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Insofar as no other information is given in the privacy policy below we use only these technically necessary cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognize your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognized again after a page change.

Processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.

You have the right to veto this processing of your personal data according to Art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.

Analysis / Advertising

The data processing described subsequently in this section, especially the setting of cookies, will be carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest:

– in the needs-based and target-oriented design of our website, for example, with tools for analysis and statistics

– in addressing the website visitors in a targeted manner using interest-based advertisement, e.g. using conversion tracking

You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.

Use of Qreuz

Our website uses the analysis and marketing automation tool by Qreuz GmbH (Akazienstr. 3A, 10823 Berlin, Germany, “Qreuz”). We are using Qreuz to analyze our website content, traffic flows, and the website visitors’ behavior. This data processing is conducted for marketing and optimization purposes. The following data will be transmitted to and processed by our own analysis and marketing automation software:

• website address (URL) and page path
• date and time of your visit
• referring website that brought you to our website (if applicable)
• search terms (if applicable)
• an anonymized derivative of your IP address
• operating system of your device, browser, and version
• language and country

A pseudonymized usage profile can be created from the transmitted data. If you are a registered user to our service, we may be able to attribute the collected data to your user account. If you are placing an order on our website, we may be able to attribute the collected data to your order.

The collected data will be stored in a database within the European Union.

This data processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in improving our services, observing visitor behavior by tracking conversions, and the needs-based design of our website. You have the right to veto this processing of your personal data according to Art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.

Plug-ins

Use of YouTube

Our website uses the function for embedding YouTube videos by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”). YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

This feature shows YouTube videos in an iFrame on the website. The option “advanced privacy mode” is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube. Your data may be transmitted to the USA.

The data processing is carried out on the basis of Article 6(1)(f ) GDPR due to our legitimate interest in the needs-based and targeted design of the website. On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out in accordance with Article 6(1)(f) GDPR.

Further information on the data collected and used by YouTube and Google and your associated rights and options for protecting your privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).

Use of Wordfence

Our website uses the service Defiant Inc.’s (800 5th Ave Ste 4100, Seattle, WA 98104, USA) service Wordfence. This service protects our website against unauthorized and malicious login attempts, data theft, and the use of malware. For this purpose, the service matches several visitor data (e.g. the IP address) and uses cookies.

In the case of an unauthorized and malicious access attempt, the attacker’s data (e.g. IP address, time of the attack, location, device data) will be transferred to Wordfence. Malicious access attempts are usually automated, multiple attempts to log in to our website with stolen or imitated user data. The data about malicious access attempts may also be transmitted to the USA. This transmission is conducted based on Standard Contractual Clauses according to Art. 46 (2) lit. c GDPR.

The data processing will be carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in protecting our website from automated spying, misuse, unauthorized access, and data theft.

You can find more detailed information on the data processing of Wordfence, the cookies of this service, and the Standard Contractual Clauses at https://www.wordfence.com/help/general-data-protection-regulation/.

Social Media Profiles

Use of our Facebook fan page

Use of Page Insight

Our Facebook fan page at https://www.facebook.com/reynborg uses the analysis function “Page Insight” by Facebook Ireland Limited (4 Grand Canal Square, Dublin 2, Irland; “Facebook Ireland”).

We and Facebook Ireland are jointly responsible for data processing using the Page Insights analysis function. This processing is based on the agreement on joint processing of personal data which is available at https://www.facebook.com/legal/terms/page_controller_addendum.

Facebook Ireland accepts primary responsibility in accordance with GDPR for data processing and fulfills all obligations arising from GDPR with regards to the processing of this data, including the information obligations in accordance with Articles 12 and 13 GDPR, data subject rights in accordance with Articles 15 to 22 GDPR, and the security specifications set out in Articles 32 to 34 GDPR. Furthermore, Facebook Ireland shall provide the data subject with the essentials of the agreement on joint data processing.

This function serves the purposes of advertising and market research, in order to provide you with more relevant content and develop new functions that will be of interest to you. Facebook uses cookies here to enable an analysis of your visit to the fan page.

The information generated by the cookie regarding your use of the fan page is usually transferred to a Facebook server in the USA and stored there.

Processing is carried out on the basis of Article 6 (1) f) GDPR due to our legitimate interest in targeted advertising and targeted design of the fan page.

You can find more detailed information on the terms and conditions of use and data protection at https://www.facebook.com/about/privacy/

Rights of persons affected and storage duration

Duration of storage

After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

Rights of the affected person

If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

Contact us at any time. Our contact details can be found in our imprint.

Right to complain to the regulatory authority

You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.

Right to object

If the data processing outlined here is based on our legitimate interests in accordance with Article 6(1)f) GDPR, you have the right for reasons arising from your particular situation to object at any time to the processing of your data with future effect. If the objection is successful, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests or rights and freedoms, or the processing is intended for the assertion, exercise or defense of legal claims. If personal data is being processed for the purposes of direct advertising, you can object to this at any time by notifying us. If the objection is successful, we will no longer process the personal data for the purposes of direct advertising.

 

last update: 22.01.2021