FAQ

Frequently asked questions of our customers.

We offer hassle-free exchanges if your bracelet does not fit. Please return the bracelet to our address. We recommend using a tracked shipment for this.

Matthias Reinholz
c/o Reynborg
Akazienstr. 3A
10823 Berlin
GERMANY

Please do not forget to add your name, order number (optional), and your desired new size to the package. If you return a bracelet for exchanging it, you can already let us know via email in advance. Simply reach out to us at hello@reynborg.com.

We will send you a new bracelet in your desired size quickly!
Please note that we do offer free shipping for a second shipment to you. The return shipping charges will be beared by you.

If you have received a coupon code as a thank you gift for opening a customer account, you can use this coupon as every other gift card or voucher on our online shop. During checkout you will see a form field “Coupon code”. Simply enter your coupon there and click “apply coupon”.

We offer hassle-free returns if you are not satisfied with your order. Orders are returnable within 30 days of delivery. Please return the package to our address. We recommend using a tracked shipment for this.

Matthias Reinholz
c/o Reynborg
Akazienstr. 3A
10823 Berlin
GERMANY

If you return a bracelet for exchanging it, you can already let us know via email in advance. Simply reach out to us at hello@reynborg.com.

The return shipping charges will be beared by you.

We do offer free worldwide standard shipping for all orders. This shipping method does not include a tracking ID. If you want to receive your oder faster, please choose our premium shipping option. Premium shipping will also provide you with a tracking ID. You will receive the tracking number once we ship your parcel. Usually, this happens within less than 24h after placing your order (Mon-Sun)

Yes you can. But please mind our care instructions.

Wearing the bracelet during showering will make it look ‘used’ after some time.

Just think of your favorite t-shirt. If you wear and wash it every day, it will wear off quickly.

If you love your bracelet, you do not wear it under water.

Our bracelet sizes are always indicated in the total length including clasp. In order to find your perfect size, we recommend the following:

  1. Take a string or cable tie and wind it around your wrist.
  2. Put it tight and measure the exact circumference of your wrist.
  3. Add 0.75 – 1.0in to the measured circumference of your wrist.
  4. The sum should be your perfect bracelet size.

If you are not satisfied with your bracelet size, we do offer hassle-free exchanges.